Shipping policy

Shipping Policy for Large Items Requiring Freight

At Armour Small Farms Store, we understand the importance of a transparent and reliable shipping process when it comes to large items that require freight shipping. This Shipping Policy is designed to provide you with all the necessary information regarding the shipping of oversized and heavy products. Please take a moment to review the following guidelines:

  1. Shipping Methods:

    2. We exclusively use freight shipping services for large items. The choice of carrier and service will depend on various factors including the size, weight, destination, and your specific requirements. Rest assured, we will select the most suitable and cost-effective shipping option for your order.

  2. Shipping Costs:

    3. Shipping costs for large items are determined based on multiple factors, including but not limited to:

    • The dimensions and weight of the item(s)
    • The destination address (including residential or commercial delivery)
    • Additional services such as inside delivery, liftgate service, or appointment scheduling
    • Shipping charges will be calculated during the checkout process or provided separately if necessary. Please note that these costs may vary depending on the above factors.

  3. Delivery Time:

    4. The delivery time for large items via freight shipping varies. Estimated delivery times will be communicated to you during the order confirmation process. Factors that affect delivery times include the destination, carrier availability, and any special handling requirements.

  4. Tracking Your Shipment:

    5. We will provide you with tracking information as soon as your order is shipped. You can use this information to track the progress of your shipment on the carrier's website or by contacting our customer support team.

  5. Receiving Your Shipment:

    6. When your shipment arrives, it is essential to follow these steps:

    • Inspect the shipment: Check for any visible damage to the packaging and note it on the delivery receipt. It's crucial to document any damages before accepting the delivery.
    • Count the items: Ensure that the number of items received matches the number on the packing slip.
    • Open and inspect the contents: Examine the items for any concealed damages or missing parts. If any issues are discovered, contact us immediately.
    • Sign for the shipment: If everything is in order, sign the delivery receipt. Your signature indicates that you have received the shipment in acceptable condition.

  6. Damaged or Missing Items:

    7. In the unfortunate event that your shipment arrives with damaged or missing items, please follow these steps:

    • Note the damages or missing items on the delivery receipt.
    • Take clear photographs of the damages and email them to us at sales@armourgroup.com.au.
    • Contact our Sales Support Team immediately to report the issue. We will work to resolve it as quickly as possible.

  7. Returns and Exchanges:

    8. Please review our Returns and Exchanges Policy for information on returning or exchanging large items that require freight shipping.

    By placing an order with Armour Small Farms Store, you agree to abide by this Shipping Policy. We aim to provide a seamless and reliable shipping experience for our customers. If you have any questions or need further assistance, please do not hesitate to contact our Sales support team at (02) 4862 9080 or sales@armourgroup.com.au