Refund policy

At Armour Small Farms Store, we are committed to providing quality products and services to our customers. Our Returns & Exchange Policy is designed to align with Australian Consumer Law (ACL) and ensure that you have a clear understanding of your rights and responsibilities when it comes to returns and exchanges. Please read this policy carefully before making a purchase.

1. Consumer Guarantees:

As a consumer in Australia, you are entitled to certain guarantees under the Australian Consumer Law. These guarantees include:

• Goods of Acceptable Quality: We guarantee that our products are of acceptable quality, meaning they are safe, durable, and free from defects.
• Fit for a Particular Purpose: If you specify a particular purpose for a product and rely on our skill and judgment, we guarantee that the product will be fit for that purpose.
• Matching Description: We guarantee that our products will match the description we provide.
• Satisfactory Title: We guarantee that you will have title to the product.


2. Returns for Change of Mind:

If you have simply changed your mind about a purchase, we may offer a return or exchange within 7 days of the purchase date, provided that:

• The item is in its original condition, including all original packaging, labels, and tags.
• You provide proof of purchase, such as a receipt or invoice.
• The item is not excluded from returns (e.g., perishable goods, personalized or custom built/custom modified items, or items marked as non-returnable).
• Please note that you may be responsible for the cost of return shipping in cases of change of mind returns.


3. Returns for Faulty or Defective Products:

If you believe a product is faulty or defective, you have the right to request a repair, replacement, or refund under Australian Consumer Law. In this case:

• Please contact our Sales support team as soon as you discover the fault or defect.
• Provide proof of purchase, such as a receipt or invoice.
• We will assess the product and may need to consult with the manufacturer or supplier to determine the appropriate remedy.


4. Refunds and Exchanges:

Refunds and exchanges will be processed promptly once we determine that you are eligible based on Australian Consumer Law. Refunds will be issued using the same payment method used for the original purchase, and exchanges will be offered where applicable.

5. Exemptions and Non-Returnable Items:

Please note that certain items may not be eligible for return or exchange under Australian Consumer Law, including:

• Perishable goods
• Personalized, customized, custom modified items
• Items marked as non-returnable in the product description
• Items damaged due to misuse or neglect


6. Your Rights and Responsibilities:

It's essential to understand your rights and responsibilities under Australian Consumer Law. For more information, visit the Australian Competition and Consumer Commission (ACCC) website at www.accc.gov.au.

7. Contact Us:

If you have any questions or wish to initiate a return or exchange, please contact our customer support team at (02) 4862 9080 or sales@armourgroup.com.au

Refundable Deposit Policy

1. Purpose of Deposits:

The purpose of collecting deposits through the Armour Small Farms Store is to secure your unit. The purpose of the deposit will be clearly stated on our website, during the booking process, or in the associated agreement.

2. Deposit Amount:

The deposit amount will be specified at the time of the transaction and may vary depending on the product or service. It will be clearly communicated to you before any monies are exchanged.

3. Refundable Nature:

The deposit made through our website is fully refundable, subject to compliance with the terms and conditions of this policy and any associated agreements. The refundable nature of the deposit is contingent upon meeting the criteria outlined below.

4. Eligibility for Deposit Refund:

Eligibility for Deposit Refund:

• Wrong choice of Machine:If you have paid a deposit and our Sales Team have confirmed that you have chosen the wrong machine for your needs, we will give you the choice of purchasing the correct machine (while holding the original deposit) or returning your deposit to you for a change of mind.
• Cancellation or Termination: If you need to cancel a transaction where a deposit has been made, you must do so within 30 days of making the deposit through our website.
• Compliance with Agreement:You must adhere to all terms and conditions outlined in any agreements related to the deposit. Failure to do so may result in the forfeiture of the deposit.


5. Refund Process:

If you have chosen the wrong machine for your needs and wish to have your deposit refunded, our Sales Team will organize a refund issued to you, using the same payment method used for the original purchase, and exchanges will be offered where applicable.

6. Non-Refundable Circumstances:

Please be aware that there may be situations where a deposit is non-refundable, such as:

• Late Cancellations:If you cancel outside the specified cancellation period, as outlined in the associated agreement or on our website.
• Violation of Terms:If you fail to comply with the terms and conditions of any related agreements, causing a breach of contract.


7. Dispute Resolution:

If you believe your deposit refund request has been unfairly denied, please contact our Sales support team for dispute resolution. We are committed to resolving disputes in a fair and transparent manner.

8. Amendments to this Policy:

Armour Group Small Farms Store reserves the right to update or modify this Refundable Deposit Policy at any time. Any changes will be communicated on our website, and the revised policy will apply to all future deposit transactions.

By making a deposit through our website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refundable Deposit Policy.

If you have any questions or need further assistance, please do not hesitate to contact our customer support team at (02) 4862 9080 or sales@armourgroup.com.au